Terms and Conditions

Last updated: May 20, 2025

Please read these Terms and Conditions carefully before using the services or purchasing any digital product developed by Wayak.

These Terms govern the use of our products and services, as well as the contractual relationships derived from them. By accessing or using our services, you agree to be legally bound by these Terms.

1. Definitions

For the purposes of these Terms:

  • Company: refers to Wayak, provider of software solutions, SaaS platforms, e-commerce, custom developments, and other technology services.
  • User or You: any natural or legal person who accesses or uses the Company’s services.
  • Website: https://www.wayak.tech or any related subdomain.
  • Service: includes any digital product, technological platform, consulting, maintenance, or customized solution provided by Wayak.

2. Acceptance of the Terms

Using Wayak’s services implies full and unconditional acceptance of these Terms and Conditions. If you do not agree with them, you must refrain from using our services.

Certain specific services may require additional terms, which will complement or, in case of conflict, override these general terms.

3. Required Client Information

The hiring of services does not require registration or account creation. However, for legal, tax, and contractual purposes, the client must provide truthful and up-to-date information, including:

  • Full name or business name
  • Legal or tax address
  • Federal Taxpayer Registry (RFC) or equivalent

This information will be used for proposals, contracts, invoicing, and compliance with legal obligations, in accordance with current regulations.

The processing of personal data is governed by our Privacy Policy.

4. Acquisition of Products and Services

All products and services offered by Wayak are subject to a verification process, which may include:

  • Validation of technical availability and resources
  • Payment method confirmation
  • Review of technical requirements
  • Anti-fraud checks

The contract will be considered concluded once Wayak confirms explicit acceptance and, if applicable, after the corresponding payment is received.

5. License of Use

Wayak grants the client a non-exclusive, non-transferable, and limited license to use the acquired product or service, as contractually agreed.

Redistribution, resale, sublicensing, decompiling, or modifying the software for commercial purposes is prohibited, unless expressly authorized in writing.

6. Intellectual Property

All developments, solutions, platforms, interfaces, databases, and materials delivered by Wayak are the exclusive property of the Company, unless otherwise agreed.

The User may not claim ownership over any product or service developed by Wayak, whether modified or not.

7. Warranty and Refunds

Due to the digital and customized nature of our services, no refunds will be issued once the product is delivered, except in the following cases:

  • The product does not match the previously described specifications
  • It presents verifiable technical failures that prevent normal use

In such cases, Wayak may, at its discretion, correct the product or issue a partial or full refund, provided that the client used the service according to technical specifications.

Damages resulting from misuse, third-party interventions, unauthorized environments, or uses other than those intended will not be considered defects.

8. Unauthorized Use

It is strictly prohibited to:

  • Distribute, resell, or sublicense our products without express authorization
  • Use our solutions for unlawful purposes or contrary to public order
  • Reuse our developments in other projects without prior permission

9. Anti-Fraud Control

The Company may delay product delivery or temporarily suspend the service to carry out anti-fraud or security checks, in order to protect both the client and the integrity of the transaction.

10. Privacy

The information provided by the client will be treated confidentially and in accordance with our Privacy Policy.

No information will be shared with third parties, except with the User’s express authorization or legal requirement.

Subscription to promotional communications is voluntary and can be cancelled at any time.

11. General Limitation of Liability

Under no circumstances shall Wayak be liable for direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services.

The Company’s total liability shall be limited to the amount actually paid for the relevant product or service.

12. Responsibility for Use of the Service

Wayak acts solely as a provider of technological and digital solutions, delivering products according to agreed requirements.

Once the service is delivered, the client assumes full responsibility for its use, management, operation, and regulatory compliance.

Wayak shall not be held liable for improper, negligent, fraudulent, or illegal use of the product or service, nor for damages resulting from configurations that differ from the agreed specifications.

The client is encouraged to assess the legal, technical, or tax impact of each implemented solution and seek specialized advice if necessary.

13. “AS IS” and “AS AVAILABLE”

All services are provided “AS IS” and “AS AVAILABLE”, without express or implied warranties. We do not guarantee that our services will be error-free, uninterrupted, or meet the client’s specific expectations.

14. Governing Law

These Terms shall be governed by the laws of the United Mexican States. Any dispute shall be resolved before the competent courts of Mexico City, unless otherwise agreed by the parties.

15. Dispute Resolution

The User agrees to attempt to resolve any conflict through direct communication with Wayak before resorting to legal proceedings.

16. Modifications

Wayak reserves the right to modify these Terms at any time. In case of substantial changes, timely notice will be given. Continued use of the service implies acceptance of the new terms.

17. Contact

For questions or clarifications related to these Terms and Conditions, you may contact us: